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Our comprehensive customer experience solution for Field Service Management is designed to empower FSM departments to exceed customer expectations.
Our comprehensive customer experience solution
for Field Service Management is designed to empower
FSM departments to exceed customer expectations.
At Staffino, we understand the unique challenges faced by Field Service Management (FSM) departments in delivering exceptional customer experiences while optimising operational efficiency.
With a track record of successful implementations for industry-leading companies, Staffino is the trusted partner for FSM organisations looking to elevate their service quality.
Our FSM customer experience solution combines cutting-edge technology with a deep understanding of the FSM industry's specific needs.
Our online platform enables FSM departments to capture real-time customer feedback, recognise and appreciate their field service technicians, and leverage valuable data insights to drive continuous improvement.
Measure your technician's FCR, NPS or CSAT with individual agents, link the scores to business data and drive improvement.
View and analyse the collected insights, reply to customers or lead internal discussions with technicians.
Increase employee motivation through positive customer feedback and real-time recognition.
Boost employee performance and identify the best vs. worst performing employees or teams
Through long-term CX monitoring, it has been discovered that around 30% of Jungheinrich's clients also engage with other service providers. This offers a significant chance to upsell and identify potential customers who may be open to expanding their use of Jungheinrich.
According to our CX survey, the technician's approach and the quality of their work were found to be the most influential factors in customer loyalty, as indicated by the NPS customer experience metric in two-thirds of Viessmann's customers.
72% of customer feedback received by Slovanet included verbatim descriptions of their experiences. Sharing positive feedback with technicians daily functions as employee recognition, which improves their engagement and encourages them to consistently provide excellent service.
Read more about these client success stories in the full article.
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