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Your search for CX platforms ends here! Staffino is your one-stop shop for customer experience management. With our comprehensive range of CX products, you can enhance customer experiences while maximising your ROI.
Say goodbye to robotic, one-size-fits-all chatbot replies, and say hello to precise, AI-driven customer service! Our AI crafts personalised, human-like responses based on a thorough analysis of customer feedback. Enjoy the flexibility of manual approval or opt for the AI to automatically send responses instantly or with a delay.
Customer satisfaction surveys handled in our easy and modern interface allows you or your managers to respond quickly to customer feedback, so you never leave any customer unhappy. The flexible structure allows clustering of feedback based on levels of access, by region, or by customised unit structure.
We offer comprehensive CX consulting services tailored to your specific needs, the nature of your organisation, and the level of customer experience strategies you've already implemented—a level of customisation you won't find with boxed-solution customer experience platforms! For us, this personalised approach is central to the services we provide. Start with your strategic CX assessment today.
Our strategically designed feedback campaigns, tailored to your organisation and customer journeys, will empower you to identify and retain customers on the verge of switching to competition.
Our native AI can pinpoint potential churners through straightforward transactional surveys or by utilising targeted NPS surveys.
Whether you're a corporate or a small business looking to measure customer experience., CX metrics can provide you with the data to understand how customers feel about your products, services, contact centre, brand as such, and much more.
With our comprehensive package of CX metrics, you are able to quickly gain valuable insights into your customer's experience throughout their entire customer journey.
Dive into the heart of what your customers truly feel and need with our sophisticated, AI-powered feedback analysis, designed to automatically process, categorise, and analyse textual feedback like never before!
Each feedback campaign has a specific CX dashboard with various widgets that can be accessed on different levels. Once you set the structure of your organisation, designated employees and managers will see the CX dashboard as defined for their daily actions.
The business analytics and code structure behind our CX platforms dashboard is extremely flexible and can be customised to any specific requirements you may have.
Staffino's MASTERY SHOPPING Staffino’s Mastery Shopping® is a unique feedback campaign launched in response to clients’ demand to get more quantitative data than the traditional mystery shopping model and basic customer experience platforms offer.
It is now a new standard intended to be used as a direct replacement for mystery shopping or as its supplement.
We provide a professional on-site experience assessment based on a specific use case, type of organisation, and the level of the CX program already implemented.
Staffino is an incredibly versatile customer survey platform which allows you to collect actionable feedback from your customers and measure your CX through effective targeted customer experience surveys.
Be the first to get exclusive insights, tips, and best practices from Staffino, your go-to source for CX and EX success!