Products & Services
AI Customer Feedback Analysis
Use AI to Rapidly Detect Trends in Thousands of Feedback and Empower Your Team to Take Action on Them
Use AI to Rapidly Detect Trends in Thousands of Feedback and Empower Your Team to Take Action on Them
Dive into the heart of what your customers truly feel and need with our sophisticated, AI feedback analytics platform, designed to automatically process, categorise, and analyse textual feedback like never before!
Start using AI for customer success today. Try our AI Customer Feedback Anaylsis for free right now—just click the button below!
Experience a new era of AI feedback analysis with Staffino's native AI. Make informed decisions, save valuable time, enhance customer satisfaction, and drive your business forward with insights that matter.
Unparalleled accuracy in understanding customer feedback
Optimises your workforce and helps focus attention where it matters most
Seamless adaptation to any language – no communication barriers
Saves valuable time by streamlining analysis and accelerating issue resolution
Drastically reduces both Cost to Acquire (CAC) and Cost to Serve (CSC)
Create a tailored structure of topics and subtopics based on initial semantic feedback analysis, using either any existing feedback you provide us or feedback collected through our feedback analytics platform.
Adjust and evolve your taxonomy as feedback dynamics change, ensuring your analysis always aligns with your specific needs.
Let our AI feedback tool do the heavy lifting by assigning sentiments and identifying key topics within each piece of feedback. Our AI feedback analytics platform adeptly handles complex scenarios, including feedback that spans both positive and negative sentiments simultaneously.
This innovative tool simplifies root cause analysis, enabling you to swiftly transition from uncovering insights to implementing actionable, data-based solutions.
Change is constant, and so is your ability to adapt. With Staffino, you can reanalyse past feedback to reflect updated taxonomy structures, ensuring your insights remain relevant and actionable.
Stay in control with the option to manually adjust topics assigned by AI.
This feature allows for the addition or removal of topics directly within the simple, no-code Staffino interface, offering a layer of customisation and precision in AI customer feedback analysis.
Staffino transforms complex AI customer feedback analysis into accessible, actionable insights for everyone. Visualise your feedback in dynamic dashboards, segmented by sentiment and individual topics.
Our AI customer experience dashboards offer a range of visual representations to bring your data to life, such as graphs, charts, heatmaps, and much more.
Dr.Max, Europe's second-largest pharmacy chain, leverages Staffino's customer feedback analysis using machine learning, from feedback processing and categorisation to identifying areas of interest such as delivery speed and staff professionalism.
Notably, for Dr.Max, the "In-line Store Waiting Time" highlighted a significant area for improvement, revealing valuable insights into customer pain points.
Thanks to Staffino, we can now pinpoint exactly which of our branches have ongoing issues affecting the shopping experience and identify the specific pharmacists that have impacted our customers’ feelings”.
Staffino's sophisticated AI feedback analysis will help you get it quickly under control, mechanise repetitive tasks, speed up customer query resolution, and much more!
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