Products & Services
Customer Closed Loop Feedback Management
New era of closed loop feedback management is here! Streamline communication with customers and colleagues to ensure brand loyalty and advocacy.
New era of closed loop feedback management is here! Streamline communication with customers and colleagues to ensure brand loyalty and advocacy.
Looking for a quick and easy way to respond to customer feedback? Our user-friendly feedback management platform ensures swift handling of customer satisfaction surveys, allowing you to address CX feedback promptly and keep every customer happy.
In addition, the Internal Discussion feature enables quick exchanges between managers and employees to efficiently identify and resolve critical process gaps.
Discover the power of Staffino’s closed-loop feedback management for seamless communication and problem-solving.
With our responsive online feedback management platform, you can swiftly address CX feedback anywhere, anytime. Easily handle customer issues, track incidents, and identify involved employees. Responding promptly prevents negative social media and word-of-mouth impact.
Using Staffino has helped us become transparent both internally and externally. It allows us to find out what we are doing well and what we need to change. A significant change was that we were no longer anonymous over the phone and e-mails, and the customer was allowed to evaluate precisely the worker with whom their request was handled.
Unlike other CX feedback platforms, our flexible system allows for easy categorisation of feedback based on access levels, regions, or customised unit structures. This ensures that the kind words and improvement suggestions from your customers are quickly visible, from headquarters to the smallest branches in your country.
All feedback collected can be kept private and only visible to your managers. If desired, you can also choose to share positive feedback with your employees through various channels such as the Staffino feedback management platform, your own website, social media, or TV screens in your branches. You heard correctly! Staffino even empowers you to recognise employees on a daily basis and boost their morale.
All feedback collected can be kept private and only visible to your managers. If desired, you can also choose to share positive feedback with your employees through various channels such as the Staffino feedback management platform, your own website, social media, or TV screens in your branches. You heard correctly! Staffino even empowers you to recognise employees on a daily basis and boost their morale.
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