Products & Services
Customer Retention Case Management
Customer retention management tool for precisely retention case monitoring - save customers before they decide to leave
Customer retention management tool for precisely retention case monitoring - save customers before they decide to leave
Strategically focused feedback campaigns, across your organization and customer journeys, will help you to identify and retain customers that are about to leave.
We can identify potential leavers through simple transactional surveys or with specifically targeted NPS metrics.
Combining metric collected with semantic feedback ensures that critical customers are identified for your retention department.
You can identify customers by simply asking them about their recent experience. A typical example is to ask customers about their experience when visiting your branch or calling your contact centre.
Customer 5100685795
Sometimes a customer's decision to leave you does not relate specifically to their last experience, so collecting a randomized sense-check of sentiment relating to your company and products is a valuable way of capturing these outliers.
Reactive retention calculator
|
Contact volume surveyed in transaction survey |
562 358 |
|
Conversion Rate
|
7 % |
|
Feedback volume |
38 365 |
|
Negative feedback % |
12 % |
|
Negative feedback volume |
4 724 |
|
Reactive retention cases % (based on our benchmark) |
15 % |
|
Reactive retention case volume |
708,57 |
|
Success rate of reactive retention |
70 % |
|
Average life-cycle of subscription |
21 |
|
ARPU |
18,00 € |
|
Value of 1 saved customer |
378,00 € |
No credit card required
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